A review of your reviews
ALL OF YOUR REVIEWS ARE DATED FROM WELL BEFORE YOU CHANGED THE BOTTLE AND FRAGRANCE. I WAS EXPECTING TO SEE REVIEWS OF THE NEW PRODUCT, BUT WAS VERY DISAPPOINTED. I HAVE BEEN USING HERBAL ESSENCES LONG TERM RELATIONSHIP SHAMPOO AND CONDITIONER FOR OVER 30 YEARS!!! I DEFINITELY HAD A LONG TERM RELATIONSHIP WITH IT. NOW I CAN’T EVEN FIND IT IN THE STORES! I FEEL LOST.
Originally posted on
HerbalEssences.com
HerbalEssences
Herbal Essence Team
10/14/2020
AnswerPlease know that decisions to discontinue products or introduce new ones are thought out very carefully. Consumer purchasing patterns and ongoing consumer research are taken into consideration when making such important decisions. We always want to bring you the latest innovations and sometimes this means we have to say good-bye to older or favorite products, especially if demand isn’t high enough to keep making them.We do understand that loyal users like you may not be happy when one of your favorite products is gone, and we are really sorry about this. Your comments mean a great deal to us and we will share them with the appropriate team.
Amazing
I’ve been using this product for three years now and its the only mousse that tames the frizz of my hair and gives it that nice shiny look instead of dull/ frizzy look. I have very curly hair and this mousse is perfect.
Originally posted on
HerbalEssences.com
New Formula is shampoo
I have used this product for many, many years and loved it HOWEVER, this new formula is a combination shampoo and body wash which made my hair straight, flat, and lifeless. I have naturally curly hair that the previous formula allowed to curl without frizz. I am now searching for a new product line from another manufacturer. Why would you make a combination shampoo and body wash!
Originally posted on
HerbalEssences.com
HerbalEssences
Herbal Essences Team
09/03/2020
We appreciate you taking the time to review our product. As for the product performance, we will pass this information along to our Quality Team. Although we cannot promise an immediate change, please know that we take consumer concerns and suggestions seriously. In the meantime, please contact us at 1-800-947-2656 and provide this case number: 13890089 to get this resolved.