RATINGS AND REVIEWS

This area allows consumers like you to express their own opinions and comments. Herbal Essences does not represent or warrant the accuracy of any statements of product claims made here, nor endorse any opinions expressed by the reviewer.

rating stars
Rating on
4.24/5 (507)
84% Recommended

Reviews Text

Your location:
Ohio
rating stars
Rating on
11/03/2020

Miss the old formula

I miss the formula back when long term relationship was raspberry scented. This new formula is disappointing and doesn't leave me as satisfied with my hair anymore.

Originally posted on HerbalEssences.com

Your location:
Maryland
rating stars
Rating on
10/10/2020

A review of your reviews

ALL OF YOUR REVIEWS ARE DATED FROM WELL BEFORE YOU CHANGED THE BOTTLE AND FRAGRANCE. I WAS EXPECTING TO SEE REVIEWS OF THE NEW PRODUCT, BUT WAS VERY DISAPPOINTED. I HAVE BEEN USING HERBAL ESSENCES LONG TERM RELATIONSHIP SHAMPOO AND CONDITIONER FOR OVER 30 YEARS!!! I DEFINITELY HAD A LONG TERM RELATIONSHIP WITH IT. NOW I CAN’T EVEN FIND IT IN THE STORES! I FEEL LOST.

Originally posted on HerbalEssences.com

HerbalEssences

Herbal Essence Team 10/14/2020

AnswerPlease know that decisions to discontinue products or introduce new ones are thought out very carefully. Consumer purchasing patterns and ongoing consumer research are taken into consideration when making such important decisions. We always want to bring you the latest innovations and sometimes this means we have to say good-bye to older or favorite products, especially if demand isn’t high enough to keep making them.We do understand that loyal users like you may not be happy when one of your favorite products is gone, and we are really sorry about this. Your comments mean a great deal to us and we will share them with the appropriate team.

rating stars
Rating on
05/13/2020

Great conditioner for damaged hair

[This review was collected as part of a promotion.] The Herbal Essences Long Term Relationship Conditioner, Damage Repair for Hair is a great conditioner. This conditioner has a nice floral scent without being too overpowering. It has made my hair shiny, soft, and hydrated. It is also paraben free, mineral oil free, dermatologist tested and certified cruelty free by PETA. I would recommend this conditioner to everyone with damaged hair.

Yes, I recommend this product

Originally posted on HerbalEssences.com