RATINGS AND REVIEWS

This area allows consumers like you to express their own opinions and comments. Herbal Essences does not represent or warrant the accuracy of any statements of product claims made here, nor endorse any opinions expressed by the reviewer.

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4.4/5 (727)
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    3.5/5
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    1/5
93% Recommended

Reviews Text

Your location:
Dallas, GA
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10/19/2020

New Formula, AWFUL now!

I’ve come to this page in the midst of once again shopping online for a new shampoo and conditioner after having loyally used Herbal Essence Color Me Happy for many years. A while back I restocked and immediately noticed the color of the conditioner was a bit different, a bit darker. When I squeezed some out, it was a bit thinner and less creamy. Running it through my hair is where the real problems were, though. The silky, detangling, smoothing effects that I’ve come to love and rely on in this conditioner were not longer there. It felt so watered down and drying. I have no idea why a company would change a formula and keep the same label and name, it is no longer the same shampoo and conditioner! Months later I’m still looking for a suitable replacement and have not had any luck.

No, I don’t recommend this product

Your location:
UT
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10/08/2020

Color me Happy conditioner.

I don't know why they changed their formula on this conditioner. It has absolutely ruined my hair and dried it out completely. I used this conditionefor a long time and I can't believe they changed it. Will never be buying this product again!!! It's horrible!!

Originally posted on HerbalEssences.com

HerbalEssences

Herbal Essence Team 10/14/2020

We do apologize that our product did not work well for you and we surely appreciate your feedback and will be shared it with our team. Please contact us at (1-855-236-3327) so that we can reimburse you and offer any suggestions of what might be more suitable for you!

Your location:
Ontario, Canada
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08/30/2020

Hair and Body require different things

Why did you change to shampoo and body wash? My body and my hair have different needs. I will not ever buy this product until you Change it back. Supporter for more years than I can count, but count me out until shampoo becomes shampoo again.

No, I don’t recommend this product

HerbalEssences

Herbal Essences 09/02/2020

We’re very sorry you’re unhappy with your purchase. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so I'll be sure to share your comments on this with the rest of our team.